Netsurf Communications Pvt. Ltd. offers a thirty (30) days money back guarantee to Customers. If a Customer purchased a product on this (naturamore.netsurfnetwork.com) official e-commerce website and is not satisfied with the product, the Customer may request a refund by calling at 020 6711 1111 so long as the purchase remains in acceptable and undamaged condition and is returned in its original condition. The refund amount shall be up to 90% of the Sales Price (less the shipping and handling charge on the original purchase).
As a part of the return and refund policy, Netsurf Communications Pvt. Ltd. offers a thirty (30) days money back guarantee for Customers. Kindly read all instruction of the return and refund policy carefully. Cancellation request can be done before product despatch. Kindly read to know more. Wish you a pleasant experience!
- To be eligible for a return, item must be unused and in the same condition that you received it
- You need to share your order details with the invoice copy.
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment)
Cancellation Policy
- Cancellation request can be done before despatch the product.
- Refund process will be initiated within 72 hours (3 days) of the cancellation requests.
- Refund amount will be 100 % of the amount paid for receipt.